Syndew Technology Ltd ("Syndew", "we", "us") operates the SyndewOS platform, including SyndewOS, Syndew360 modules (Tribe, Vault, Pulse, Campus, Relay, Bazaar), Oluṣọ Identity, and the syndewos.com website. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our products and services.
We are committed to protecting your privacy and handling your data transparently. We do not sell personal data. We do not serve advertising. We do not track users across third-party sites.
Data Controller: Syndew Technology Ltd, registered in England & Wales.
Contact: privacy@syndewos.com
For self-hosted deployments, the organisation operating SyndewOS is the data controller for their users' data. Syndew Technology Ltd acts as a data processor only when providing cloud-hosted or managed services.
We do not use Google Analytics, Facebook Pixel, or any third-party tracking scripts on our website.
When your organisation uses a Syndew-managed cloud instance of SyndewOS, we process the following on behalf of your organisation:
Your organisation is the data controller for all operational data. We are the data processor. We process this data only to provide the service, maintain uptime, and perform backups.
When you self-host SyndewOS, no data is transmitted to Syndew Technology Ltd. The platform validates licenses offline using cryptographic keys. We do not receive telemetry, usage data, or any personal data from self-hosted instances unless you explicitly configure an integration (e.g., support ticket submission).
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Providing and maintaining the SyndewOS platform | Performance of contract (Art. 6(1)(b)) |
| Responding to contact form enquiries | Legitimate interest (Art. 6(1)(f)) |
| Sending product updates to existing customers | Legitimate interest (Art. 6(1)(f)) with opt-out |
| Security monitoring and abuse prevention | Legitimate interest (Art. 6(1)(f)) |
| Licence management and billing | Performance of contract (Art. 6(1)(b)) |
| Legal compliance and regulatory obligations | Legal obligation (Art. 6(1)(c)) |
We do not use personal data for profiling, automated decision-making, or marketing without explicit consent.
We do not sell, rent, or trade personal data. We share data only in these limited circumstances:
We do not share data with advertising networks, data brokers, or social media platforms.
We implement the following security measures:
For cloud-hosted instances, you choose your data residency region at deployment. Data does not leave your selected region unless you explicitly configure cross-region replication.
For self-hosted instances, data residency is entirely under your control.
Where transfers outside the UK/EEA are necessary for infrastructure operations, we rely on UK International Data Transfer Agreements (IDTAs) or EU Standard Contractual Clauses (SCCs) as appropriate.
Under the UK GDPR, you have the right to:
To exercise any of these rights, contact privacy@syndewos.com. We will respond within 30 days.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
The syndewos.com website uses one cookie:
We do not use advertising cookies, analytics cookies, or third-party cookies of any kind.
SyndewOS is designed for institutional and enterprise use. We do not knowingly collect personal data from children under 16. If you believe a child's data has been submitted, contact us and we will delete it promptly.
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered customers and posted on this page with a revised "last updated" date.
For privacy-related enquiries: